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52 Results
Literary Form
52 Results
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization —Inghilleri, Leonardo.

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price c...

Trailblazer : the power of business as the greatest platform for change —Benioff, Marc R., 1964- author.

Benioff asserts that the secret to business growth and innovation and a purpose-driven career is embracing a culture in which your values permeate everything you do. He reveals how Salesforce, of which he is founder and...

Rethinking competitive advantage —Charan, Ram, author.

"How do you gain an edge in the digital age? In this lively, accessible guide, Ram Charan, bestselling author and advisor to some of the world's top CEOs, dissects the changing nature of competitive advantage, illustrati...

Extra mile : 500 customer service tips for success : tools to attract, satisfy & retain even the most difficult customer.

Even the most successful companies need their customers happy and to keep coming back for more. Whether you're just starting your business and want to lock up great customer service procedures, or you're an established c...

White whine : a study of first-world problems —Seidell, Streeter.

White Whine chronicles the everyday difficulties that plague our lives. From having too much food to eat and desperately needing the latest version of the iPhone to the ever-present inconvenience of having a vacation int...

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